Presidency of the Institutional Quality Evaluation Directorate

Duties of the Presidency of the Institutional Quality Assessment Directorate

• Establish the institution's quality system by coordinating with units, and conduct studies aimed at determining the institution's mission, vision, and quality criteria.
  
• As the quality management representative, ensure the maintenance and development of the quality management system, organize review and control meetings, control quality documents, and maintain their records.
• Define business processes, measure their performance, monitor improvement efforts, and prepare the institution's performance report for submission to the Board.
• Audit the services provided by the institution in terms of effectiveness, efficiency, and compliance with the quality system, follow up on the results, and report them.
• Measure the satisfaction levels of the institution's services, monitor improvement efforts, and report the results to management.
• Examine service delivery and the factors affecting it, and implement and ensure necessary preventive and corrective actions.
  
• Follow national and international developments related to the quality system and new management systems, and present implementation-oriented suggestions to the Board.
• Perform other tasks assigned by the President.