Consumer Rights Directorate Presidency

Department HeadMühammed Salim KETEVANLIOĞLU

Duties of the Consumer Rights Directorate Presidency

To make regulations regarding the protection of the rights of subscribers, users, consumers, and end-users and to take necessary measures.
To make regulations regarding subscription agreements, to review subscription agreements, and to notify the operator of matters deemed necessary to be changed.
To take necessary measures and make regulations regarding the processing of personal data and the protection of privacy.
To make regulations regarding the service quality of electronic communication services provided to consumers and end-users.
To conduct studies and make regulations taking into account the special needs of disabled, elderly, and socially vulnerable groups.
To conduct necessary studies and make regulations for determining consumer needs and protecting their interests.
To determine procedures and principles regarding the consumer complaints resolution mechanism.
To inform and raise awareness among consumers, to conduct or commission necessary research on consumer behaviors, and to develop recommendations.
To conduct relations with the Ministry regarding universal service, and with the Ministry of Industry and Trade regarding consumers.
To perform other duties assigned by the President.