Complaints and Reports Related to Market Supervision

Consumer complaints regarding all kinds of wireless phones, modems, or devices and equipment used for communication in the communication network are evaluated within the scope of Market Surveillance and Inspection. You can submit your complaints, reports, and suggestions regarding radio equipment (electronic communication devices) that do not comply with Technical Regulations or fail to meet product safety requirements to the Institution Center or Regional Directorates.

To submit your complaints outside the scope described above electronically, you can use the link at https://tuketici.btk.gov.tr.