Frequently Asked Questions Regarding KEP
Registered Electronic Mail (KEP) is defined as an electronic mail that is legally valid and technically secure. In addition to conventional electronic mail, KEP is a system that provides evidence services regarding the electronic mail's;
- whether it was sent by the person/organization appearing as the sender,
- whether it reached the recipient and when it reached,
- whether it was read by the recipient, and
- re-access to the electronic mail if needed
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Information and web addresses regarding the Registered Electronic Mail (KEP) Service Providers to which applications must be made to obtain a Registered Electronic Mail (KEP) account are published on the internet page of the Information Technologies and Communication Authority.
With the KEP system, all kinds of official, private, and commercial documents or writings can be sent and received via email between institutions and individuals. In other words, legally valid electronic correspondence and notifications (declarations, notices, applications, notifications, warnings, reports, etc.) can be made. It can be used in countless areas such as internal and inter-institutional correspondence, all kinds of legal notifications between public institutions and private sector organizations, citizens (natural and legal persons), sending documents, sending electronic invoices, bank investment/loan/credit card account statements, online shopping orders and other kinds of order sending/receiving, petitions, applications, contracts, tender bids, etc. By reducing paper, archive, mailing, and processing costs and minimizing time losses, it significantly contributes to the more efficient operation of bureaucracy, faster execution of official and commercial transactions, efficient conduct of commercial activities, and environmental protection.
To send messages in the Registered Electronic Mail system, it is necessary to have an electronic signature. However, users who will only use the KEP account as recipients do not need to have an electronic signature. To obtain an electronic signature, you can apply to Electronic Certificate Service Providers.
Yes. Natural or legal persons can open multiple accounts from the same or different KEPHS.
There is no obligation regarding usage in the regulations related to the Registered Electronic Mail (KEP) system.
However, pursuant to the "Regulation on the Procedures and Principles to be Applied in Official Correspondence" published in the Official Gazette dated June 10, 2020, and numbered 31151, public institutions and organizations conducting correspondence in electronic environment within the scope of the e-Correspondence Project are obliged to establish the technical and administrative infrastructure necessary to accept official correspondence sent to them via KEP. Within this scope, public institutions and organizations may impose obligations on relevant parties regarding the use of KEP addresses.
The costs of KEP accounts may vary among KEPHS. Price lists are announced on the websites of KEPHS.
KEP accounts cannot be transferred or assigned.
Natural persons may only use their KEP accounts themselves. Legal entities, on the other hand, may designate one or more transaction authorized persons during the application or subsequently to use their accounts on their own behalf and account.
Support regarding the matter must be obtained by calling the call centers of the KEPHSs.
KEPHSs ensure that requests regarding the closure of KEP accounts are received continuously 24/7. KEPHSs process these requests via call center and website after performing the necessary identity verifications. Sending and receiving messages from the deactivated KEP account is blocked. However, the closed KEP account must be kept open by the KEPHS for at least three months to allow the account owner to access it.
No. To benefit from the KEP system, it is necessary to obtain a KEP account from any of the KEPHS. The KEP system is a closed system within itself. You can only send messages to KEP account users or receive messages from these users. Sending messages from the KEP system to other standard email systems is not possible, just as sending messages from other systems to the KEP system is not possible.
Legal entities are required to be listed in the KEP directory. For individual users, being registered in the KEP Directory is optional.
A KEP account that has been deactivated is not reassigned to anyone else. A deactivated KEP account can be reactivated only if the account owner requests it again, submits a reactivation application for this purpose, provides the necessary official identification documents for identity verification, and pays the account fee.
